We can only cancel the order before the product is shipped, and once the order is canceled you will get a full refund. Please note, once the product is already shipped out, then we can’t cancel the order for you, please understand.

You can only return the products unconditionally within 7 days from the day you received the package only if the below situations are satisfied:

1. The original package is unopened and intact, and also the product is not used;

2. You need to return the full package including the gifts;

3. You need to cover the shipping fee for returning the product;

4. You need to provide a receipt or proof of purchase from our official website for us to complete your return;

5. Products that are marked as clearance prices cannot be returned for a refund

1. You can only return the products within 7 days from the day you received the package, and overdue requests will not be processed;

2. The returned product should be unused and in the unopened and intact original package. We do not accept returned products that are worn, damaged, cleaned, or altered in any way;

3. Please return the gifts along with the package;

4. Items with non-returnable marks and free gifts can’t be returned;

5. Please make sure to double-check your returned products before shipping them out. We are not responsible for the return of non-Ingeware products;

6. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, which means the cost of order shipping will be deducted from your refund;

7. We do not accept returned items that have been sent back without proper return requests. Please contact our customer service at the email address of support@ingewaregroup.com or call 020-86284168 to get the return address before you return the products, and then allow up to 48 hours for a response to your question.

1. Once your returned product is received and inspected, we will send you an email to notify you that we have received it and we will also notify you of the approval or rejection of your refund;

2. Once your refund is approved, you’ll be refunded on your original payment method within 2-3 business days;

3. If you don’t see the refund is back to your original payment method after 2-3 days, please wait for 1-2 days while checking your bank account for it can take some time for your bank or credit card company to process and post the refund too;

4. If you still can’t get your refund after 4-5 days, please contact us via the email address of support@ingewaregroup.com;